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jetazz collects and uses your account data only to run the service you signed up for — nothing more. Access to this platform and the rights described here depend on your local law and eligible regions.
When you open an account with jetazz, you share certain information with us — your contact details, login credentials, device information and, where relevant, the payment methods you use to fund your wallet. We collect this data to operate your account, process transactions through payment rails like bKash and Rocket, and keep the service running safely. We do not sell or rent your personal data to advertisers or external data brokers. We may share data with service partners who help us operate the platform — for example, identity verification systems or payment processors — but only under strict data-handling agreements that limit their use of your information. Data you provide when topping up via bKash or Rocket is processed solely to complete your transaction and maintain your account record. We store your information only as long as your account is active or as required under applicable law. If you close your account, we follow a documented retention schedule before deletion. This policy applies to the jetazz website and any related account tools you access through a mobile browser. It does not extend to third-party sites linked from our pages. Eligibility to use this service depends entirely on your local law and the regions we are able to support.
This policy covers what we collect, how we store it and what choices you have. Four areas define its reach — and its limits.
Any data you submit when opening, logging into or recovering your account falls inside this policy. That includes your email, phone number and the device identifiers we record when you access the lobby from a mobile browser.
Payment data connected to bKash or Rocket deposits and withdrawals is covered here. We record transaction references for your account history, but we do not store full wallet credentials on our servers.
We use cookies and similar tools to keep your session active and remember your language and display preferences. You can manage cookie preferences through your browser settings; disabling them may affect how parts of the site work.
Links to third-party sites, payment portals or provider pages are not covered by this policy once you leave jetazz. Those services operate under their own privacy terms, which we encourage you to read before sharing any data.
You have real, actionable choices about the data we hold. First, you can review the personal information attached to your account by opening the account settings section after logging in — the fields shown there reflect what we currently hold on record. If any detail is wrong, you can correct it directly in those fields or contact our support team to request an update. Second, you can ask us what data we hold beyond what is visible in your account panel; we will respond through the contact route you used to reach us. Third, if you decide to close your account, you can request deletion of your personal data — subject to any retention we are required to keep under applicable law. Fourth, if you have a concern about how we have handled your information, you can raise it with our support team before escalating to any relevant authority in your jurisdiction. Your eligibility to exercise these rights may depend on your local law and the region from which you access the service.
Log in and open the account settings page. The personal details and transaction history visible there are the same records we hold.
Edit fields directly in your account or send a correction request via the support contact route. We update records once identity is confirmed.
Write to us through the published support route asking what we hold or requesting deletion. We handle each request in line with applicable retention rules.
If something about our data handling is unclear, reach our support team before escalating further. We aim to respond through the same channel you contact us on.
Three contact paths are available if you have a question about this privacy policy, want to correct your data or need to raise a concern. Use the route that suits you; all of them connect to the same account and data team.
Open the chat widget on the jetazz site while logged in. Describe your privacy question and the agent will escalate it to the relevant team if needed.
Send your data or privacy request to the support email address published on our contact page. Include your registered account email so we can locate your record.
The Help Centre within your account panel has a form specifically for account and data queries. Submit it there and track the response in the same panel.
We apply access controls so that only authorised systems and staff can read your account data, and we review those controls on an ongoing basis. Payment data from bKash or Rocket transactions passes through encrypted connections; we do not log raw wallet PINs or full account numbers on our platform. Session cookies are used to keep you logged in across pages — you can clear them at any time through your browser without losing account data. We retain your information for as long as your account is open and for a further period required under applicable law after closure. If you want to know the specific retention period that applies to your data category, contact us through the routes listed on this page.
Access to personal account data is restricted to authorised internal systems. We review permissions regularly and do not grant external parties access without a formal data-handling agreement in place.
We use session and preference cookies to keep the mobile browser experience consistent. You control them via your browser settings; clearing cookies logs you out but does not delete your account or payment records.
Account data is kept while your account is active. After closure, we keep only what applicable law requires, then delete or anonymise the rest. Contact us if you want detail on your specific record category.
When we update this policy, the revised version is posted on this page with a new effective date. Continuing to use the service after a revision means you have read and accepted the updated terms.
Real questions from account holders about how jetazz handles personal data, payment information and account rights.
We collect the details you enter during account creation — your name, email address and phone number — plus device and session data generated when you log in. Payment references from bKash or Rocket transactions are also stored in your account history.
We store transaction reference numbers and amounts to maintain your account wallet history. We do not store wallet PINs or full account credentials. Payment data passes through encrypted connections and is held under strict access controls.
Yes. Log into your account and open the settings panel — the information visible there is what we currently hold. For data that is not shown in the panel, contact us through live chat or the support email and we will provide details.
Edit the relevant fields directly in your account settings. If a field is locked or the change requires identity confirmation, contact our support team through live chat or email with your correction request and registered account email.
We share data only with service partners who help us operate the platform — such as payment processors and identity verification services. Each partner is bound by a data-handling agreement. We do not sell or rent your personal data to advertisers.
We keep the minimum data required under applicable law after account closure, then delete or anonymise the rest. The exact period depends on your data category and local regulations. Contact us to ask about your specific record.